All orders are processed within 2–5 business days after receiving your order confirmation email. You’ll receive another notification once your order has shipped.
Please note that during sale periods or new product launches, processing times may be slightly longer and can go up to 10 business days.
Shipping charges for your order will be calculated and displayed at checkout.
We offer both domestic and international shipping options. Estimated delivery times:
Canada: 2–7 business days
United States: 4–10 business days
International: 10–27 business days
Delivery times may vary depending on your location, courier delays, or customs processing.
Once your order has shipped, you will receive a confirmation email with a tracking number. Tracking information may take up to 24–48 hours to become active.
Your order may be subject to import duties, taxes, or customs fees, which are applied once the shipment reaches your destination country.
These charges are the responsibility of the customer, and we are not responsible for delays caused by customs.
We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier.
If your order arrives damaged, please contact us within 7 days of delivery at vitorioparfum@gmail.com with your order number and photos of the damage — our team will assist you in resolving the issue.
Please ensure your shipping address is correct before completing your order. We are not responsible for packages shipped to an incorrect or incomplete address provided by the customer.
If your order has not yet shipped, contact us immediately at vitorioparfum@gmail.com to update your information.
We currently ship to most countries worldwide.
Please note that international delivery times can vary depending on customs clearance and local postal services.
For any shipping-related inquiries, please contact us at vitorioparfum@gmail.com.